Cancellation Policy

If you wish to cancel or change an order, email support@tidyverra.com or call +1 (714) 350-7905 as soon as possible.

Include your order number and the requested change.

Before Shipment

We accept cancellations without a cancellation fee when the order has not shipped and fulfillment can still be stopped.

Because processing normally takes 1–2 business days, we cannot guarantee that a request received after fulfillment has begun can be completed.

We will confirm whether the cancellation or change was successful.

Cancellation Refunds

If cancellation is confirmed, we will initiate a full refund for the canceled order, including any shipping charge paid for a fully canceled order, to the original payment method within 7 business days.

Your payment provider may take additional time to post the refund.

Orders Already Shipped

If an order has already shipped or cannot be stopped, you may request a return after delivery under our Return & Refund Policy, including free return shipping for eligible returns.

Delayed or Unavailable Orders

If we cannot ship within the stated processing period, we will contact you with an updated estimate and offer the choice to agree to the delay or cancel the unshipped portion for a full refund.

We will not substitute a different product without your agreement.

This policy does not limit any cancellation or refund rights provided by applicable law.