TIDYVERRA is operated by GRIDORA HOME SYSTEMS LLC. We accept eligible return and exchange requests within 30 calendar days after delivery of your order.

Return Eligibility

For a change-of-mind return or exchange, the item must be unused, unassembled where applicable, clean, and in its original condition, with all included parts and accessories.

Please retain the original packaging where reasonably possible, or use suitable protective packaging. For sets, return the complete set unless we arrange otherwise.

These condition requirements do not prevent you from reporting an item that arrived damaged, defective, incorrect, or incomplete.

How to Request a Return

Email support@tidyverra.com with your order number and the item you wish to return or exchange. A reason is helpful but is not required for a change-of-mind return.

For damaged, defective, incorrect, or incomplete deliveries, please describe the issue and provide photos where reasonably possible.

We will send return instructions, a prepaid return shipping label, and the correct return address for eligible requests. Please use the address provided in those instructions. Our business contact address is not automatically the return destination.

Free Returns and Exchanges

We cover return shipping for eligible returns and exchanges within the United States, including change-of-mind returns. We also cover standard shipping for an approved exchange replacement.

There is no restocking fee.

Contact us before arranging your own postage so we can provide a prepaid label. We do not require you to pay return postage in advance.

Refunds

We will review the returned item and initiate the eligible refund to the original payment method within 10 business days after receiving the return.

We will email you when the refund has been initiated. Your bank or payment provider may take additional time to post it.

The refund covers the amount paid for the returned merchandise, after allocated discounts, and any associated refundable tax.

Original outbound shipping charges are not refunded for a change-of-mind return. If the return is caused by our error or a damaged or defective item, we will also refund any applicable original shipping charge.

Orders that originally qualified for free shipping will not incur a retroactive shipping charge because of a return.

Exchanges

Exchanges are subject to replacement availability. If a replacement is unavailable, we will offer an eligible refund.

Any agreed price difference will be confirmed before a different replacement product is sent.

Problems With Your Delivery

Please contact us promptly if your order arrives damaged, defective, incorrect, or incomplete. We will work with you to arrange a suitable replacement, return, or refund at no additional shipping cost.

Do not send an item back until you receive the correct instructions.

Nothing in this policy limits rights available under applicable consumer law.

Contact Us

Email: support@tidyverra.com
Phone: +1 (714) 350-7905
Customer service: Monday–Friday, 9:00 a.m.–5:00 p.m. Pacific Time, excluding U.S. public holidays.