FAQ
Where do you deliver?
We deliver within the United States to addresses accepted at checkout. International shipping is not currently available.
How long will my order take?
Processing normally takes 1–2 business days. Standard shipping is estimated at 5–8 business days after shipment, for a total estimate of 6–10 business days.
Business days exclude weekends and U.S. public holidays. Delivery estimates are not guaranteed dates.
How much is shipping?
Standard shipping is $3.00 for merchandise subtotals below $50.00 and free for merchandise subtotals of $50.00 or more, after discounts and before tax and shipping.
How can I track my order?
Use the tracking link in your shipment email.
If you cannot locate it, email support@tidyverra.com with your order number and checkout email address.
Can I return or exchange an item?
Eligible return and exchange requests are accepted within 30 calendar days after delivery.
We provide prepaid return shipping and cover standard shipping for approved exchange replacements within the United States.
There is no restocking fee. See our Return & Refund Policy for conditions and instructions.
When will I receive my refund?
We initiate an eligible return refund within 10 business days after receiving the returned item.
Banks and payment providers may take additional time to post it.
Confirmed pre-shipment cancellations are refunded within 7 business days.
What if something arrives damaged, incorrect, or incomplete?
Contact us promptly with your order number and a description of the issue. Photos are helpful where reasonably possible.
We will arrange an appropriate resolution without additional shipping costs for an issue caused by us or a damaged or defective item.
Will an organizer fit my space?
Compare the product measurements with the inside dimensions of your cabinet, drawer, or shelf.
Allow room for doors, hinges, pipes, drawer movement, and any extended parts. Contact us if you need clarification before ordering.
Are the accessories in photos included?
Only the items listed in the product’s included-items description are supplied.
Dishes, bottles, cloths, stationery, and other scene accessories are not included unless expressly stated.
What currency do you use?
Prices are shown in U.S. dollars. The final shipping charge, applicable taxes, and order total are shown at checkout.
How do I contact you?
Email support@tidyverra.com or call +1 (714) 350-7905.
Customer service is available Monday–Friday, 9:00 a.m.–5:00 p.m. Pacific Time, excluding U.S. public holidays.